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Question

An error occurred while retrieving the list of document classes from the Quick Fields server

asked on March 8, 2018 Show version history

Hi all,

 

My customer use Quick Fileds Scanning and get the add-on Document Classification.

From the scanner, he scanned a lot of pages to create 1 PDF (multi-pages).

The PDF have 3 document's types (Ex : quotation, invoice and delivery form)

From QFS, the session distinguishes well the 3 types.

 

 

Sometimes, for the same classification (ex : Avoirs), we have 1 or more pages.

 

And sometimes, I have this error.

Translate : An error occurred while retrieving the list of document classes from the Quick Fields server

 

And this one

Translate : An error occurred while retrieving the field information from the document

 

From events viewer  :

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Quick Fields Scanning" /> 
  <EventID Qualifiers="0">800</EventID> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-02-26T21:54:33.000000000Z" /> 
  <EventRecordID>89868</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>MyComputer</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Timestamp: 26/02/2018 21:54:33 Message: HandlingInstanceID: 0cf83733-f24f-477d-9bf7-436146d867d8 An exception of type 'System.Threading.Tasks.TaskCanceledException' occurred and was caught. -------------------------------------------------------------------------------------------- 02/26/2018 11:54:33 Type : System.Threading.Tasks.TaskCanceledException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : Une tâche a été annulée. Source : mscorlib Help link : Task : System.Threading.Tasks.Task`1[System.Net.Http.HttpResponseMessage] CancellationToken : System.Threading.CancellationToken Data : System.Collections.ListDictionaryInternal TargetSite : Void ThrowForNonSuccess(System.Threading.Tasks.Task) HResult : -2146233029 Stack Trace : à System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) à Laserfiche.QuickFields.Connection.HttpConnector.<GetObjects>d__57`1.MoveNext() --- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée --- à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() à System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) à Laserfiche.QuickFields.Connection.HttpConnector.<GetDocumentClassesAsync>d__81.MoveNext() --- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée --- à System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() à System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) à Laserfiche.QuickFields.Services.QuickFieldsServerService.<GetDocumentClassesAsync>d__11.MoveNext() Additional Info: MachineName : MyPC TimeStamp : 26/02/2018 21:54:33 FullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 AppDomainName : QuickFields.Scanning.exe ThreadIdentity : WindowsIdentity : MyDomaine\User Category: General Priority: 10 Severity: Error Title:Quick Fields Scanning Extended Properties:</Data> 
  </EventData>
  </Event>

and  another one

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Quick Fields Scanning" /> 
  <EventID Qualifiers="0">700</EventID> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-02-26T21:54:43.000000000Z" /> 
  <EventRecordID>89871</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>MyPC</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Timestamp: 26/02/2018 21:54:43 Message: HandlingInstanceID: fb66dc01-5f13-484d-af98-a556c7d3c9b6 An exception of type 'System.AggregateException' occurred and was caught. ------------------------------------------------------------------------- 02/26/2018 11:54:43 Type : System.AggregateException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : Une ou plusieurs erreurs se sont produites. Source : mscorlib Help link : InnerExceptions : System.Collections.ObjectModel.ReadOnlyCollection`1[System.Exception] Data : System.Collections.ListDictionaryInternal TargetSite : Void ThrowIfExceptional(Boolean) HResult : -2146233088 Stack Trace : à System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions) à System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification) à System.Threading.Tasks.Task`1.get_Result() à Laserfiche.QuickFields.DocumentModule.ViewModels.DocumentFieldsViewModel.<>c__DisplayClass9a.<CreateLoadFieldsTask>b__99() Additional Info: MachineName : MyPC TimeStamp : 26/02/2018 21:54:43 FullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 AppDomainName : QuickFields.Scanning.exe ThreadIdentity : WindowsIdentity : MyDomain\User Inner Exception --------------- Type : Laserfiche.HttpClient.HttpException, Laserfiche.HttpClient, Version=10.2.0.0, Culture=neutral, PublicKeyToken=3f98b3eaee6c16a6 Message : Error encountered when receiving an HTTP response. Source : Laserfiche.QuickFields.RepositoryAccess Help link : Data : System.Collections.ListDictionaryInternal TargetSite : Laserfiche.RepositoryAccess.Session get_Session() HResult : -2146233088 Stack Trace : à Laserfiche.QuickFields.RepositoryAccess.LaserficheConnection.get_Session() à Laserfiche.QuickFields.RepositoryAccess.FieldsServiceHelper.GetTemplateFieldGroups(LaserficheConnection lfConn, String template) à Laserfiche.QuickFields.LaserficheConnection.Services.FieldsService.<>c__DisplayClassd.<GetTemplateFieldGroups>b__9() à System.Threading.Tasks.Task.InnerInvoke() à System.Threading.Tasks.Task.Execute() --- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée --- à System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) à Laserfiche.QuickFields.LaserficheConnection.Services.FieldsService.<GetTemplateFieldGroups>d__f.MoveNext() --- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée --- à System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) à System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) à System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task) à Laserfiche.QuickFields.DocumentModule.ViewModels.DocumentFieldsViewModel.<LoadFieldsAsync>d__46.MoveNext() Inner Exception --------------- Type : System.ComponentModel.Win32Exception, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : An HTTP operation has timed out. Source : Help link : NativeErrorCode : 12002 ErrorCode : -2147467259 Data : System.Collections.ListDictionaryInternal TargetSite : HResult : -2147467259 Stack Trace : The stack trace is unavailable. Category: General Priority: 10 Severity: Error Title:Quick Fields Scanning Extended Properties:</Data> 
  </EventData>
  </Event>

Thanks in advance.

 

Regards

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Replies

replied on March 9, 2018 Show version history

Hi, 

Do these errors occur randomly or is there any pattern? Do the errors always occur for certain documents or certain classifications? 

Can you try opening the session from server and re-publishing it using Quick Fields? After you do that, do the errors in Quick Fields Scanning still occur? If so, please open a support case so we can look into this further. 

0 0
replied on May 19, 2023

What was the resolution here? 

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