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Question

Forms Process is finished, but says In Progress.

Forms Version 10
Updated March 12, 2018
asked on March 8, 2018 • Show version history

I am testing a new process and have just added a timer for sending out an email reminder on a task.  The process tested fine, but now is showing as "In Progress" when I know that it did complete all steps, including four five minute reminders before the task in question was completed and allowed to move on.  What do I need to change to make the timer let go of this process?

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SELECTED ANSWER
replied on March 12, 2018

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replied on March 8, 2018

Hi Connie

The email Task should point to an end event, and not back at the Task.

As you set the Timer to "not interrupt the Task", then the timer path is independent of the task and the task will remain running as normal.

 

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View 4 previous replies
replied on March 8, 2018

Thanks, Steve.  How can I get it to just continue to send reminders until the task is completed?  Without putting it into this loop?

I thought it would loop through... send a reminder, go back to the task, another five minutes and the reminder would kick in again, send a reminder email, go back to the task, etc, etc, and the task finally being finished would mean the timer would not kick in again.

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replied on March 8, 2018

The repeat option you selected in the timer is the loop, the timer will continue to run as long as the Task is not completed, but will stop once the task is completed.

You can change the Repeat Timer interval to minutes, hours or days.

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replied on March 9, 2018

So, are you saying you don't thing the timer is the cause for the process to still be hung up?  (I was only guessing that was it.)

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replied on March 12, 2018

Hi Connie

Based on the way you have it set up, it should create a new Payment Task each time the Timer cycle runs which means you would end up with multiple task instead of one. To avoid that you would have had to set the Task to interrupt which means the repeat function would no longer be in play as the new task timer would be new as well.

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replied on March 12, 2018

So, Steve, could you show me some clip shots (like mine in my first post) that would show how you would set it up for reminder emails every five minutes in a way that would not cause the process to just move on once the task is complete?  I thought I had done that.  The "Interrupt the attached activity" does not have an option for repeating the reminders, so I'm not sure what to do now.  I have tried to access the Forms Help pages, but cannot get any clarification.

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SELECTED ANSWER
replied on March 12, 2018

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replied on March 12, 2018

Thanks for your help, Steve!  My final test runs are on hold as our IT staff is currently moving our email server and none of the email notifications are running until they get my software pointing to the new location, but I'm sure the changes we made will work!

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