Question

Workflow Error [9000]

Workflow

Updated February 21, 2018

asked on February 21, 2018 • Show version history

Hi all,

I have a very simple Workflow--it only contains a 'Move Entry' activity followed by and 'Email' activity. Screenshot:

Here is the configuration for the 'Move Entry' activity:

Here is the relevant starting rule for the WF:

Screenshot of subscriber tracer:

My problem is that Workflow keeps throwing the following error that 'Operation or command invalid for the requested type of object. [9000]':

I can't figure out why it's throwing this error or how to resolve the issue. Thoughts? Suggestions?

Thanks!

Rob

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Answer

SELECTED ANSWER

replied on February 21, 2018

This error message is specific to 10.3. All other versions actually give you a different message: Record series may contain either other record series or record folder, but not both. [9342]

Expendable property is a record series, so you just need to add a token underneath to create a records folder.

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replied on February 21, 2018

9000 indicates an attempt to place a document in the root of a record series. Record series can only have other record series or record folders as direct children.

9342 indicates an attempt to create a record folder in the root of a record series that already has a child record series. If a record series has other record series as direct children, it can't have records folders at the same level.

Based on the screenshots above, if the "Expendable Property" is a record series, the error message is correct because the starting entry is a document.

I can't see any difference between the 10.2 and 10.3 versions of the Laserfiche Server as far as this behavior goes. Please open a support case if you can reproduce it.

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replied on February 21, 2018

Thank you for the explanation on the error codes, Miruna--always helpful!

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replied on February 21, 2018

Does it only give that error when trying to move documents to that specific folder/folder structure? It is possible that there's something about the folder(s) preventing the move action.

Also, you might want to try logging into the repository with the same account the workflow is using and move something into the folder manually to see if you get the same error message.

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replied on February 21, 2018

Thanks for the help, everyone--turns out it was user error (big surprise) since I was trying to save a document into a record series. Routing the documents into a record subfolder did the trick.

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Workflow Error [9000]

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