Question

Laserfihce App (Mobile) 10.3 on iphone

Mobile Version 10

Updated June 21, 2019

asked on February 16, 2018

After updating Forms server to 10.3 and App server to 10.3, mobile app stopped working for SSO using forms authenticated participant licenses.

Followed a kb on 'https://support.laserfiche.com/kb/1013915/users-may-not-be-able-to-sign-in-to-the-laserfiche-app-if-authenticating-through-laserfiche-directory-server-without-an-alternate-service-configured-or-a-upn-that-matches-the-laserfiche-directory-server ' and got it working on Android devices.

For App on iPhone, the app is trying to login without prompting for username and password and there is just a spinner. Not able to login.

Did anyone encountered this? Is there a fix to this?

Thanks!

AJ

0 0

Replies

replied on March 28, 2018

Hi Ajanthan,

Do you still have sign in issue on iOS LF app? There is a new update version 10.3.2 available on App Store now. Please file a support case if the issue persists on new app, thanks.

Natalie

0 0

replied on June 21, 2019

I seem to have discovered the same issue on 10.4.0. Android users are fine, but iOS can only sign in with authenticated participants if a repository is added to the mobile configuration, which the customer doesn't wish to have. We've found a tentative workaround by temporarily adding the repository into the configuration, however- this isn't feasible for customers that have several iOS devices.

-Hunter

0 0

You are not allowed to follow up in this post.

Question

Question

Laserfihce App (Mobile) 10.3 on iphone

Replies

Sign in to reply to this post.