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Question

Question

Forms - Remind user they have a forms task, when the user is dynamically set

asked on February 13, 2018

Can't seem to figure out how to do this. We have a user task which was dynamically set to a specific user, there is no variable remaining containing the user assigned. The system knows who is assigned to the task once assigned, but in the process modeler, when we select to remind the user with an email task, it asks who to email again.

We can't use the variable which currently contains the user we are assigning, because the reminder is on a timer event, and that variable will not hold the information any longer by the time it is called.

There doesn't seem to be a built in variable that says something like "Currently Assigned User" or "User of previous task"

Before you ask why we don't just save the user we are assigning to a variable; we also do not know how many users are going to be assigned tasks. They might assign 3 user tasks to 3 different users, or 10 user tasks to 10 different users. We would not know where to store/access the variable.

It really seems that we should be able to just tell the system to notify the person who is assigned when reminding them.

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Replies

replied on January 23, 2019

I concur that the variable for currently assigned user is a must for a future feature.

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replied on November 7, 2018

Hey Chad,

Came across this and wondered if you found any information regarding this.

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replied on November 8, 2018

I never could, but I did find they have a built in feature for this, which is far better than trying to set it up on a task by task basis. In Forms 10.3.1, go to into the Forms Configuration and you will find an option to email users on a schedule when they have tasks waiting in their inbox.

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replied on November 8, 2018

For my idea, I wanted to take the current user value and store when they don’t complete a task. 

The customer would like to have a record of when and who doesn’t submit on time and how often it is occurring. 

But I would need that value. 

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replied on November 8, 2018

Oh that report is built in. Just set a due date on the task, then use the operational report under reports. It is an awesome pre-constructed report. Also includes everyone' average time to complete tasks.

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replied on November 8, 2018

Oh I think that will work for what they want to use it for thanks.

Yeah I have the due date expire timer triggering and sending an email and it remains at that task until complete.

 

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