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Renew Master License Issue

asked on February 13, 2018

I'm trying to renew my master license through Directory Server.

I click renew master license...

A message stating "Please make changes based on the new license and renew again."

I verified that our LSAP license includes ScanConnect.

Maybe I'm being obtuse, but I don't really understand what the message is telling me to do.  Any suggestions?


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replied on February 15, 2018

I was able to solve this by deleting the existing ScanConnect application in Directory Server, then renewing the master license, then re-adding the ScanConnect application.

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