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Question

Question

Landing Page Issue on Apple Products

Forms Version 10
Updated May 24, 2018
asked on February 12, 2018

Our company has a landing page for all of our safety forms.  When I access it on a Windows machine the Start Process button appears and I am able to start the form.  However, on Apple products the Start Process button never appears and therefore the guys in the field are unable to start the forms process.  Recently we upgraded to Forms 10.3, is this a bug?  Has anyone else had/have this issue?

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Replies

replied on February 12, 2018

Can you try dragging the list to the left to see if the start button is there, just offscreen? 

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View 3 previous replies
replied on February 12, 2018

I tried that and the button doesn't appear.  I can scroll through the thumbnail images but they button never appears. 

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replied on February 12, 2018 • Show version history

Thanks for bringing the issue to our attention. We'll look into getting it fixed. 

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replied on February 12, 2018

It did not work on my iPhone 6 with iOS 11.2.5 or on my work iPad iOS 10.3.3.  I have tried using Safari and Chrome on both devices and neither work.

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replied on February 19, 2018

I am facing a similar issue on my laptop (not apple). The start process button is not being loaded or displayed when i open the landing page on google chrome. But it works perfectly well on Microsoft edge. Is this a bug or is there something that i have got to do?

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replied on February 20, 2018

Our VAR was able to apply a "hotfix" and it works great now.  It has something to do with the java. 

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replied on February 20, 2018 • Show version history

The fix for this issue was released in Forms 10.3.1

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