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Question

Question

How to activate Plus with file

asked on February 10, 2018

Is there any way so i can activate the Plus through License file generated by License Manager.

 

Plus Activate Error.png
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Replies

replied on February 12, 2018

Hi Adnan,

 

All LF options must be able to communicate with the License Manager or LFDS when using Laserfiche Rio. Any break in communication will invalidate the license.

 

Incidentally, what version of LF plus is this?

 

Cheers!

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replied on February 13, 2018

Thanks Chris

We are using the 8.1 version for LF Plus.

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replied on February 13, 2018

That is indeed the most recent version. I would try and figure out why you cannot communicate with LFDS as the first step.

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replied on February 20, 2018

Dear Chris,

After installing the client and activating the LF plus receiving the below message. I using win-10 platform. the quickfield is working and i knew quick field also need communication with the license manager regularly then why its give the error message for only LF PLus. 

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replied on February 20, 2018

Hi Adnan,

 

Do you know how to use LF plus? You use it through the full LF Client. Do you have this installed on the LF Plus machine also?

 

Cheers!

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replied on February 20, 2018

hi Chris,

well am using the Plus since 2012 and i knew the client should be installed on the same machine. Due to some reason we have changed the old machine with new one with operating system win-10. i have installed the client which is working perfect. But even after installing the PLus with Administrator account, it generate the license of the same machine in the license manager, it generate the above message i sent you. 

Hope you can understand.

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replied on February 20, 2018

hmmmm, that error doesn't mean very much. I would suggest you get in touch with your VAR and raise a support case to troubleshoot this further.

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