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Question

Question

Audit trail doesn't show what shortcuts were created

asked on February 9, 2018

We have an issue where correspondence is being saved in LF, but the people the letters were addressed to did not receive notification of these letters, so we are trying to track what was done vs. what should have been done.  The person scanning the document has been trained to put shortcuts into the User InBoxes for anyone letters are addressed to and anyone cc'd on a letter.  Workflow will then notify those users that they have new mail.

PROBLEM:  The audit trail reports do not show when a shortcut is created on the Entry we are tracking, even though this is a choice that we can make for tracking on any entry (see clip below).

FEATURE REQUEST:  Is there any way the next version of Audit Trail Reporting can include these events when tracking what happens to one entry?  We want it to show us:  On an Entry ID search - include data on every shortcut created, who created it, where they created it and what they named each of the shortcuts.

OR:  Or is there any other way of getting this information?

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Answer

SELECTED ANSWER
replied on February 9, 2018 Show version history

Set your search where the original document entry ID is a search as Destination ID not Entry ID.  In my example, my original document is ID 10362233 and the shortcut entry ID is 10363279.

Instead of using the filter Entry ID, I put 10362233 as a filter of Destination ID.

ShortcutAudit.jpg
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replied on February 12, 2018

Thanks, Jennifer!  That worked.  Now, I'm thinking of putting a feature request in for it to track the shortcuts movements as well as just their creation.

 

 

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