Question

Change Initiator Email in Forms

Updated October 18, 2024

asked on February 7, 2018

I have several forms suspended because it failed at Email step where it is sending the email to Imitator. The imitator has left the organization and so that email step fails. I am using Forms 10.2. How do I fix it please? Thanks.

Priya

0 0

Replies

replied on September 19, 2024

I had the same issue. I've applied a workaround: capture the email at the submission moment and send the notification to that email instead of to the initiator. Unfortunately, I couldn't find a solution to the forms that were already submitted .

1 0

replied on October 18, 2024

We're having this same issue. I would suggest that LF adapt Forms to find users by an identifier in the user database when this occurs with a name change. That way if they are still a user and the email error id due to an initiator email change then the system can self-correct. Or if the initiator variable can be provided as an edit option that would work also.

Just some feedback.

Thanks!

1 0

replied on February 7, 2018

You would need to make the change in the Forms database itself since there is not a way to change the initiator information in the Forms interface.

0 0

replied on February 7, 2018

Thanks. Yes, which table stores the email information in the Forms database?

Priya

0 0

replied on February 8, 2018

I changed the email field in cf_users table in Forms database to be a valid one. When I retry the suspended tasks in Email step, it still says "No valid email provided". When Forms is sending email to Initiator, where does it pick email variable from? I could not locate in Variables tab. Thanks,

Priya

0 0

You are not allowed to follow up in this post.

Question

Question

Change Initiator Email in Forms

Replies

Sign in to reply to this post.