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Question

Question

Quickfields Storing Document Delay

asked on February 1, 2018

When storing documents from quickfields there seems to be a delay of about 15 seconds on the "preparing to store documents" and then maybe an additional 10-15 seconds to actually store the document. 

 

When scanning directly from laserfiche the same documents store instantaneously. The only other thing to note is that when opening up LF Client and "Logging In" to the repo, there is also about a 15-20 second delay. I have tried using both IP and Server Name to attach the repo, disabled antivirus, allowed processes through the firewall and nothing has changed that delay. 

 

Any other ideas?

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Replies

replied on February 1, 2018

Scanning is not comparable to Quick Fields because Scanning uses the connection that the Laserfiche Client already opened, it does not log in itself. Since both the Client and Quick Fields exhibit the same slowness logging in, I'd recommend opening a support case to investigate it.

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