Question

Import Agent service keeps stopping when it can't reach LFDS

Import Agent

Updated February 17, 2023

asked on January 31, 2018

One of our clients has regularly scheduled maintenance every Thursday night, where their servers get security patches applied and rebooted.

After the reboot sequence, Import Agent starts and then stops right away. Error messages vary, but the general reason seems to be inability to reach LFDS.

There was an error reading the license file. This program will exit.  (LicenseManagerNotFound)


There was an error reading the license file. This program will exit.  (ConnectionFailed)


There was an error reading the license file. This program will exit.  (ApplicationNotRegistered)

We changed the reboot order to make sure the Import Agent server is rebooted last, but that didn't fix the issue.

Question 1: How do we address this?

Question 2: Why doesn't Import Agent have a grace period like other LF products? It seems very bizarre that it just stops immediately after a failed attempt to connect to LFDS.

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Replies

replied on July 15, 2021

Hello Ege and Qinmei,

Was there a resolution for this?

We have a customer with the same issue.

Appreciate the feedback,

Jeff Curtis

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replied on February 17, 2023 • Show version history

Hey Ege Ersoz
We currently have a customer that is experiencing the same issue. Any updates to the case that was opened for your customer?

As a precaution I updated the customer to 10.4.0 Update 7.

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replied on February 17, 2023

Yes, this is one of the issues addressed in update 7.

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replied on February 1, 2018

Hi Ege,

Please open a support case and provide event log as well as the version of Import Agent, Laserfiche Server and LFDS.

Thanks,

Qinmei

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Import Agent service keeps stopping when it can't reach LFDS

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