Hi,
If a document name contains £, $ or Euro sign it is replaced with a � after workflow has run. How do we stop this?
Anthony
Hi Anthony,
I unsuccessfully attempted to recreate the issue in my demo environment by creating a WF business process that renames the target entry to '$ - £ - € - %(Entry Name)':
After running it on an entry in the repository, I achieved this result:
Can you post a screenshot(s) of the relevant activities in your WF? At this point my intuition is that these characters might not be supported in your environment.
~Rob
Where do you see that? The desktop client or the web client?
Hi,
It appears in both desktop and web access (including mobile). Could it be Import Agent which is doing it? The images/metadata find their way into my LF repository via import agent using LST files.
I can rename the files, once in LF, to correctly show £, $ and €. It just seems to be an issue when Workflow gets involved (or import agent).
Anthony
You can track the entry name in WF so you know if it was right coming in. Does your workflow modify the document name?
It enters LF with a document ID (000001 for example). The fields are imported from the LST file and one of these fields is used to update the document name. All the fields are stored in the template and the error is visible on the template fields too, not just on the document name.
Try opening your LST file in Notepad and go to Save As... What does it show at the bottom of the dialog under "Encoding"? Is it "ANSI" or "Unicode"?
It is ANSI.
Change it to Unicode and save the file. It should import those characters properly after that.
Just given this a try myself and I can partly reproduce the issue:
Using Import Agent 10.3 & Client 10.3 I did the following:
I set the name field as £-$-€-Inc
The $ for me seemed to import ok however, and if I import the same LST through the client I get the field as £-$--Inc (missing the €)
Cheers, Dan
Could you attach the list file, please?
Here is the text of the LST file:
LASERFICHE IMPORT LIST
DOCUMENT(00000001)
STARTFIELDS
Bank Statements
June 2013 - Sept 2014
£ Statement
ENDFIELDS
STARTLIST
\\MYLocation\Bank Statements\006-1601-2\00000001.tif
ENDLIST
I notice that the £ sign does not make it into LF via Import Agent, however, if I update the template text with LF and re run the WF on the file, it updates correctly and the £ sign shows. With this in mind, it looks like it is an Import Agent issue.
Anthony