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Question

Question

Escalation or Repeat Condition???

asked on January 30, 2018 Show version history

Our scenario is we have a form that gets submitted for approval.  An email is sent to the manager to approve it.  Once the approval or denial is received, the form goes to the finance department to process.  Here's where it gets sticky and I can't figure out how to do it.

1) We want the form to go to the Finance department within 15 mins of it getting approved.

2) If the form is not approved within 24 hrs, we want a reminder email to the manager to approve the form.

3) We want this to continue for 10 days otherwise, we would deny the request.

If you have a suggestion, it would be helpful if you can put the actions in order that you think it would work, because I have tried using different combinations and I'm about to give up.

Thank you in advance.

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Replies

replied on January 30, 2018

Hi Willie,

1. What is the "finance department" for processing? If it's a user task, the user task should start immediately after previous steps. What's the meaning of "within 15 mins"?

2. To send an email when a user task has been running for 24 hours, attach a timer event on the user task with option "Wait for 1 day, do not interrupt";

3. To terminate the user task and route to a path for "deny the request", attach another timer event on the user task with option "Wait for 10 days, interrupt".

The flow would look like this:

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