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Question

Question

Saved Searches not Working

Laserfiche Version 10 Search and Retrieval
Updated January 30, 2018
asked on January 23, 2018 • Show version history

We're running LF Windows client 10.1 and I can't get saved searches to work. I am running them with three criteria, text, a field, and limiting it to a specific folder. Every time I load and press search I receive a 9472 error; "The search engine encountered an error while parsing the full text search query. [9472]". 

 

Any suggestions on what I'm not doing that I should be?

 

Just wondering about a response on this? My VAR doesn't answer emails.

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Replies

replied on January 24, 2018

Hi Allan, 

Can you post the specific search criteria that gets sent when you load the search? If you open up the 'Advanced' or 'Search Syntax' block after loading your search, it should display a syntax that you can paste here. 

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replied on January 24, 2018

Thanks Justin, please see below. 

 

({LF:Basic~="diakur", option="LTDFN"}) & {[]:[Department]~="'Family and Community Support Services"} & {LF:LOOKIN="Athabasca-County-Test\FIN - Finance\Payables", SUBFOLDERS=0}

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replied on January 25, 2018

Just wondering how I should get some resolution on this? I am trying to run training and this is the only support system I have for technical issues...

replied on January 30, 2018

From the search syntax, the single quote in field search is unmatched. The single quote is for phrase search.

If you want to search phrase Family and Community Support Services, please change the search syntax to

({LF:Basic~="diakur", option="LTDFN"}) & {[]:[Department]~="'Family and Community Support Services'"} & {LF:LOOKIN="Athabasca-County-Test\FIN - Finance\Payables", SUBFOLDERS=0}

If you want to search words Family and Community Support Services, please change the search syntax to

({LF:Basic~="diakur", option="LTDFN"}) & {[]:[Department]~="Family and Community Support Services"} & {LF:LOOKIN="Athabasca-County-Test\FIN - Finance\Payables", SUBFOLDERS=0}


 

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