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Question

Question

Bug Report: dynamic child field blank after split document

asked on January 22, 2018

Laserfiche Scanning 10.2.1.937

Given a template with two dynamic fields, where one field is the parent of the other field.  When a user scans, then enters metadata, then splits the document, the original document and the resulting document metadata is blank on the child field until the user clicks the parent field and re-selects the parent on both documents.

However, if you enter metadata first, then scan, then split the document, the bug does not manifest.  Scanning in this version seems fragile.  Other than instructing my users to do their work in a different order, is there a solution to this issue?

This is a screenshot of the bug.  The parent field is retained, but the child field is now blank.

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Answer

SELECTED ANSWER
replied on January 22, 2018

I recommend upgrading to 10.3 if possible. From https://support.laserfiche.com/kb/1013909/list-of-changes-for-laserfiche-10-3:
 

"Resolved an issue that could cause child dynamic field values to be lost after splitting a document. (35224)"

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replied on January 22, 2018

Wouldn't that require my Server version also be at 10.3?

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replied on January 22, 2018

Yes. Versions of the client require equal or greater server versions. 

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