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Question

10.3 Forms - Changes to forms are displayed in preview, but not the live form

Forms
Updated January 23, 2018
asked on January 22, 2018

I just ran into an issue in Forms 10.3 where changes made to the form were being displayed when the form was previewed, but not when it was viewed as a live form.

I know 10.3 is still new, but has anyone else ran into this?

We ended up having to download the BP, then re-upload and overwrite, and that seems to have resolved the issue for now. But it was a bit worrying.

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replied on January 23, 2018

Hi Ege,

It might be related with the cache mechanism. When preview form it would always use the current form, but when submit form, it will use a cached one. The cache would be updated after changes were made. If the form update time was wrong, the form may not be considered as updated so the cache would not be updated correctly. But this should not happen generally.

Can you check if the process update time is correct, or open a support case the next time you ran into this issue? Thanks.

 

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