I am working on a project to provide some automatic responses to member that are in the process of a Real Estate loan with us.  Based certain stages or schedules I would like to generate an email response to them but the request is that the email incorporates some personalized touches such as an image of the corresponding loan officer, our logo etc and not just standard text.  Any ideas on how I can accomplish this?  When I was at conference in one of the advanced workflow classes they talked about updating a word document and that you could paste the content of the word document in the body of the email.  Thanks!