You are viewing limited content. For full access, please sign in.

Question

Question

Is the support site down for everyone else?

asked on January 15, 2018

Activation service doesn't appear to be working, nor can we access and customer product information or open a support case.

0 0

Answer

SELECTED ANSWER
replied on January 15, 2018 Show version history

We are having issues with the activation and licensing services. At the time of this posting, activation keys and product lists will display correctly for customers, as well as customer lists when trying to open cases. However, activations themselves are still unavailable, with a timeout error. We are still working on getting this resolved. Sorry for any inconvenience, and I will update again as soon as we can confirm a fix.

UPDATE: Licensing and activation services should be available again, as of approximately 2:45pm Pacific time.

0 0

Replies

replied on January 15, 2018

It is currently down and we weren't given an ETA.

0 0
replied on January 15, 2018

Looking like it's back up now.

0 0
replied on January 15, 2018

Spoke too soon. Down again

0 0
replied on January 15, 2018

The Support Site is working now.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.