Question

Windows account - Why I don't have email?

Forms Laserfiche

Updated September 11, 2019

asked on January 12, 2018

Hi All,

One of our customer add Windows account to connect at Laserfiche.

Under Laserfiche Form, I tried to notify user for the task using email but the user never received the email.

Using MS Management, I navigate to the Form's database / dbo.cf_users and see that the user didn't have email.

Or my windows account have an email

Did I do something wrong?

Why my email is not populate?

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Replies

replied on January 15, 2018

Please confirm that the Windows user in question has a valid email address configured in AD ("mail" attribute).

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replied on January 16, 2018

Since this is Avante there is no LFDS, your into would be populated under the Windows accounts in the LF Administration Tool. I don't work with that very often so hopefully somebody else can jump in.

I can give you a workaround to get you to the point you can test

Under the LF Adminstration Tools, Open the user account you want to add an email to and go to the Attributes Tab. Add a new Attribute

For the Attribute name type "[FORMS]Email" and in the data area type the email address for the account and press OK to complete.

Once you have completed this, Synchronize the users in Forms (Forms Admin) Menu. The accounts should update with the Email address from the LF account

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replied on January 17, 2018 • Show version history

Hi Steve,

Thank you for your help. I already did this, but I forgotten to synchronize XD.

That's working for Laserfiche's user, not for windows' user.

I changed id 16 (Laserfiche) and 18 (Window).

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replied on January 22, 2018

Do you have any idea?

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replied on January 12, 2018

Are you using RIO with an AD integration.

Forms draws the email with the account set up in Laserfiche. You need to check out the configuration in the LFDS to see if you are drawing it with the info from the LDAP server

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replied on January 12, 2018

Steve,

Really thank you for all you do.

No I'm using Avante.

Could you explain to me how can I check the configuration in LFDS?

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replied on January 16, 2018

Thank you Olivier, I try to jump in when I have time.

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replied on September 11, 2019

Olivier,

If this is still an issue I suggest upgrading Avante to at least 10.4 in order to gain access to LFDS.

That way you can import the "email" attribute from AD Directory Services into LFDS.

Steve showed you that you need the email attribute within the console in order to get you to a point, where testing would confirm expectations.

Good luck!

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Windows account - Why I don't have email?

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