You are viewing limited content. For full access, please sign in.

Question

Question

New Laserfiche user / from scan connect interface user is being kicked out/redirected to repository when applying metatdata on multiple docs

asked on January 10, 2018

When scanning multiple pages as a single document and then splitting those pages out to create multiple docs in order to apply different metadata to each (while still in scan connect interface) out of nowhere she is kicked out of the scan connect interface and redirected to the repository, and of the docs that she has already gotten the metadata applied to nothing is retained.  She tried storing individually as metadata was applied as opposed to waiting and storing all and that prevented her from being kicked out in the middle however it is not at all efficient for her process.  This is happening for a new user of Laserfiche but a very experienced/precise/efficient user of scanning/indexing.

This happened more than once in the past couple of days.

Thoughts?

 

 

 

0 0

Replies

replied on January 11, 2018

Dear,

A silly question: Did you try the same process on another machine/user?

Thanks,

0 0
replied on January 11, 2018

Yes.  There are two Full Client users that use the same folder/template and both are noticing the same thing.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.