I know that Laserfiche scanning (Or TSScan) is not officially supported on a Citrix Terminal Server by Laserfiche, but has anyone run into the following scenario?: The Laserfiche Windows client was installed by an administrative user on a Citrix Terminal Server and rebooted. When we are logged into the Citrix Terminal server as the Windows administrative user and scan into the Laserfiche repository as the Laserfiche "ADMIN" user using the Windows client we do not get any warnings in the event log. However, when we log into the Laserfiche repository as a non-admin Laserfiche user through the published XenApp Laserfiche Windows client application we see the following warnings in the event viewer:
#1: Event 1001: MsInstaller: Detection of product '{580CAA36-5F87-4871-BD5E-9AFEF368E8D6}', feature 'LFScanning' failed during request for component '{4C4872D8-220D-4DA9-91C6-941FFACE40DC}'
#2: Event 1004: MsInstaller: Detection of product '{580CAA36-5F87-4871-BD5E-9AFEF368E8D6}', feature 'LFScanning', component '{F9C6D3DA-EED8-4D93-9DA0-D0CBB6159A93}' failed.
#3: Event 10010: Restart Manager: Application 'D:\Program Files (x86)\Laserfiche\Client\Scanning\LFScan.exe' (pid 10136) cannot be restarted - Application SID does not match Conductor SID..
If there were just warnings in the event log I would not be concerned, but apparently the server is being rebooted a few minutes after these warnings appear; so it is causing a problem. The client has several more Citrix terminal servers which are clones of this one without issues.