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Question

Question

Restart Manager Warning on Citrix Terminal Server for LFScan.exe for non-admin users

asked on December 27, 2017

I know that Laserfiche scanning (Or TSScan) is not officially supported on a Citrix Terminal Server by Laserfiche, but has anyone run into the following scenario?:  The Laserfiche Windows client was installed by an administrative user on a Citrix Terminal Server and rebooted.  When we are logged into the Citrix Terminal server as the Windows administrative user and scan into the Laserfiche repository as the Laserfiche "ADMIN" user using the Windows client we do not get any warnings in the event log.  However, when we log into the Laserfiche repository as a non-admin Laserfiche user through the published XenApp Laserfiche Windows client application we see the following warnings in the event viewer:  

#1:  Event 1001:  MsInstaller:  Detection of product '{580CAA36-5F87-4871-BD5E-9AFEF368E8D6}', feature 'LFScanning' failed during request for component '{4C4872D8-220D-4DA9-91C6-941FFACE40DC}'

 

#2:  Event 1004:  MsInstaller:  Detection of product '{580CAA36-5F87-4871-BD5E-9AFEF368E8D6}', feature 'LFScanning', component '{F9C6D3DA-EED8-4D93-9DA0-D0CBB6159A93}' failed. 

 

#3:  Event 10010:  Restart Manager:  Application 'D:\Program Files (x86)\Laserfiche\Client\Scanning\LFScan.exe' (pid 10136) cannot be restarted - Application SID does not match Conductor SID..

 

If there were just warnings in the event log I would not be concerned, but apparently the server is being rebooted a few minutes after these warnings appear; so it is causing a problem.  The client has several more Citrix terminal servers which are clones of this one without issues.  

 

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Answer

SELECTED ANSWER
replied on February 8, 2018

They ended up just having to re-image the Citrix Server and re-install the Laserfiche client on the new VM in order to solve the problem. 

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Replies

replied on January 25, 2018

We are having the same issue and getting the same errors in the logs.  

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replied on February 8, 2018

We're experiencing this issue minus the Citrix Server. We've identified this issue occurs when client pc has multiple login users.

 

Using LF 10.2.998

Windows  10

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