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Question

Question

Need help controlling lookup rule

asked on December 18, 2017 Show version history

I have a form with a series of dropdowns that are used by a lookup rule to fill a single line (our budget code). That budget code determines the routing the form will take for approvals. When there's an exception to our normal budget tables, an approver can type a new budget code into the single line. 

The problem arises with the subsequent approver. In Chrome (currently 63.0.3239.84), the form loads with the overridden budget code and all is well. In IE (currently 11.1770.14393.0), the lookup fires and replaces the budget code with the original one based on the dropdowns.

How can I control this behavior? If the code is manually entered, I need it to stay that way unless someone takes action to change it (e.g. actually changing the selections in the dropdowns).

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Replies

replied on December 18, 2017

Hi Scott,

The lookup should work as you described: manual input value should not be overwritten by lookup on form load.

Which version of Forms did you use? I can reproduce similiar issue on Forms 10.2.1 on both Chrome and IE, but the issue could not be reproduced on Forms 10.3.0.

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replied on December 19, 2017

We're on 10.2.1.157. 

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replied on December 19, 2017

Can you try upgrade to Forms 10.2.1 update 2 and see if there is any change? There were several bugs related with lookup fixed in this update. See https://support.laserfiche.com/kb/1013880/list-of-changes-for-laserfiche-forms-10-2-1-update-2

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replied on December 20, 2017

Now on 10.2.1.246, and it's still inconsistent between browsers.

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replied on December 20, 2017

So there may be some special settings on your form. Can you open a support case on the issue and provide the process you used?

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