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Question

Accessing Workflow Web Designer

Workflow

Updated December 20, 2017

asked on December 14, 2017 • Show version history

Hello,

I have an end user who has previously been able to access the Workflow Web Designer with no issue. They have tried multiple browsers but are getting an error when trying to access the web designer. I have provided the error as a screen shot.

Has anyone ever seen this before? Is there a place this users account may be corrupt in some way and not letting them access the web designer?

Thanks!

Unable to Access Workflow Web Designer.jpg (137.51 KB)

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replied on December 15, 2017

Looks like there's something wrong with the user's settings file on the web server. They're stored on the Workflow server under C:\ProgramData\Laserfiche\Laserfiche.Workflow.WebDesigner\UserSettings in subfolders named after the user's SID.

You can use PowerShell to get the SID for a user:

Get-WmiObject win32_useraccount -Filter "name = 'USERNAME' and domain = 'DOMAINNAME'"

Delete/rename the folder and have the user try to log in again.

If you give Tech Support a copy of the original folder, we can look into what causes this behavior.

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Accessing Workflow Web Designer

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