Hi,

We sometimes have users that freeze in a document(Not always the same) and not responding and is forced to close it. . It's impossible to move, copy or do anything with a document locked like this. We run on a CITRIX environnement and even when the CITRIX session is closed by the user, the document is still "Locked" by this user. The only solution we have for the moment is to reboot the Laserfiche Services. A document can be locked for days if we do not reboot the services.

The document does not appear in the Administration Console to be unlocked. Even when it does, we got the same error when trying to unlock it.

I was wondering if anyone would have a clue about this problem. We're using Laserfiche 10.1

Thank you !

Error Code: 9045
Error Message: Object locked.
The operation cannot complete because an object is locked. [9045]

------------ Technical Details: ------------

LFSO:
    Call Stack: (Exception)
        LFSession::ProcessResponse
        LFSession::SendRequest (XREPORT /+LF/entry/12471221)
        CLFElectFile::GetPropertiesFromServer
        ILFObjectImpl::Read
        CLFElectFile::CreateForDispatch
        CLFDocument::get_ElectFile
    Additional Details:
        HRESULT: 0xc0042355 (LFSession::ProcessResponse, LFSession.cpp:3892)
         (LFSO/10.1.0.209)
LF.exe (10.1.1.254):
    Call Stack: (Current)
        CFolderListCtrl::OnDefaultOpenAction
    Additional Details:
        Exception: 0xc0042355 [9045] (Object locked.) (CFolderListCtrl::OnDefaultOpenAction at FolderListCtrl.cpp:1278)
    Call History:
         GetOptionString ([Search]ContextHitLength)
          CAttachedRepository::GetProfileValue
         CContextListView::LoadContextHitListing
        CSelectionProperties::GetFlags
        CFolderListCtrl::GetSelectedEntryIds
        CFolderListCtrl::GetSelectedEntries
         CLFApp::RetrieveOpenDocument
        CFolderListCtrl::OnDefaultOpenAction