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Question

Question

License status changes from Full to None usually overnight

Directory Server
Updated December 11, 2017
asked on December 11, 2017

Client recently upgraded their Laserfiche System to version 10.2.1 including the Directory Server. The issue that they are encountering affects only specific user: [Windows Accounts].

It seems that this account's full license is removed usually overnight. With the account set to full license, the following morning, the license status is changed to 'none' in the Directory Server.  This affects only one account. All other users accounts are functioning as expected.

The only way for the account to keep it's license status is when they disable sync on the account. Shouldn't the sync be enabled on all accounts?

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Replies

replied on December 11, 2017

Check the group membership in Active Directory for this user and compare that against your sync rules. The rules are evaluated in the order listed from the top. The last one that applies to the user will indicate its status. In your case, it looks like a rule that removes licenses applies to this user.

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