The users who are submitting this form consist of users with dedicated named user logins and those who use a generic login account.  Since I could not consistently use the submitter information to communicate to those users who operate under the generic account, I pull the information from my HRExtract which has their email address.

Ok so it wasn't what I thought it was. I did try to reproduce it but it worked fine :S. Here are a few questions/ideas that may help. 

Have you turned on the SQL profiler to see if the lookup is being called?

Have you checked if this issue is triggered by a specific browser(chrome/IE)?

The lookup that is performed to get the email address does it only use the name or is there a second variable?

Is the field set to read only?

Have you turned on the SQL profiler to see if the lookup is being called?

          Not familiar with this will have to look into how to use it.

Have you checked if this issue is triggered by a specific browser(chrome/IE)?

          Currently using IE to enter these. Tested with Chrome and it did populate the field. 

The lookup that is performed to get the email address does it only use the name or is there a second variable?

           Only uses name.  But, the name is obtained from the same table when the user chooses the person completing the form.  So there should always be a match.

Is the field set to read only?

           Field is NOT read only.  Setting when hidden is set to 'Save the data when the field/section is hidden'

Hmmm, the profiler will help work out if its a laserfiche issue or not but if you can't reliably trigger the issue then it will be hard to gain any insight.

The other thing you could do it add some javascript to the submit button click event that prevents form submission if the value of the hidden field is blank, maybe also display an alert or something to inform the user why the submission didn't go ahead?

If that's something you think would help I can assist with the code for this.

Aaron, I'd be interested in looking at the submit button click controls on the value in the hidden field.  Thanks.

Hey,

The code is pretty simple. Give this a shot and see how you go.

$(document).ready(function() {
  $('.Submit').click(function(e) {
    if($('#q1 input').val().length > 0)
    {
      
    }
    else
    {
      e.preventDefault();
      return false;
    }
  });
  
});

You will need to change the selector for the hidden textbox but that should be it.