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Question

Question

End-User computer restarting after opening/attempting to scan

asked on November 28, 2017

I was wondering if anyone has seen this before.  I have a couple of computers here that have been restarting without a prompt from the user after they try to open the scanning interface.  The interface seems to freeze for a second then the computer restarts.  This only seems to happen on computers that are using our Epson DS-530.  We are using Laserfiche version 10.2 (10.2.0.839).

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Replies

replied on November 28, 2017

Please contact your reseller to open a case with Tech Support and attach the event logs.

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