Question

My VAR went out of business, now what?

Updated November 22, 2017

asked on November 21, 2017

We have re-upped our support subscription every year, but we haven't actually needed technical support for a few years. Now that I'm preparing for an upgrade, I have come to realize that our VAR has gone out of business (Full Circle Solutions Group). Every e-mail address I had for them has come back undeliverable, and their website is for sale (www.fullcsg.com).

We were never contacted by Laserfiche about setting up a new VAR, and it never comes up during renewal. So I have no idea who to contact, or how to even get started. If we had a major problem, we would be COMPLETELY SCREWED.

Anyone have any ideas? I've attached a PDF of our most recent P.O., just in case that helps. The purchase is done thru Dell/ASAP, but I don't think they can be of any help -- they're just an all-purpose software reseller.

PO 4300539345.pdf (21.72 KB)

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replied on November 22, 2017 • Show version history

Peter,

Good morning, I am a VAR in the Harrisburg, York area. I would be happy to stop up this afternoon to speak with you if you have the time. I am only a few minutes away.

I have also forwarded this to Taylor Grosso the regional rep, he will most likely be reaching out to you also.

My contact information is 1-866-410-4427 ext 109

Regards,

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replied on November 21, 2017

You'll want to contact your Laserfiche sales rep. I'm forwarding this thread to the appropriate people.

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replied on November 21, 2017

Peter,

I don't want to speak for Laserfiche but our experience has been that the Regional Sales Rep will reach out to you and give you a list of reputable VAR's that might be a good fit for you and your organization and then let you make the choice.

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replied on November 22, 2017 • Show version history

Peter, if you want a recommendation from another customer, I can tell you that we have had a great relationship with our VAR, Accelerated Information Systems (AIS) out of New York. We are in Nebraska, and they have never failed to accommodate us anytime we had an issue. They are very professional, and very available even outside of work hours.

https://aisww.com/

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replied on November 22, 2017

Thank you Rick for the kind words. Peter we'd be happy to help you please feel free to call me at 516-822-4466 x101 or email me at zkm@aisww.com. Have a happy Thanksgiving!

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My VAR went out of business, now what?

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