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Question

Determining which users can generate pages

Version 10 Administration
Updated November 28, 2017
asked on November 16, 2017

Hello, I have some electronic documents for which we need to generate pages.  A pretty simple task, but, for some reason, one of my users is unable to generate pages (the option is greyed out) for any entry.  I know we can't right click>generate pages for .TIFFs, but what controls whether a person has rights to generate pages generally?  This user has identical access to myself, with the exception of 'record management' and 'manage security', the user's are turned off.  Has anyone else come across an electronic file where individual users are unable to generate pages for them?  Thanks in advance!

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Answer

SELECTED ANSWER
replied on November 16, 2017

Yes, make sure the Snapshot component has been installed on the first machine. That's used to generate pages from non-PDF electronic documents. It's part of the main Windows Client installation package. 

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Replies

replied on November 16, 2017

Check the 'process' feature right on the user. 

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View 5 previous replies
replied on November 16, 2017

Thanks for the reply, Justin.  It is indeed checked, same as my rights.

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replied on November 16, 2017

Well, even more interesting, is, now, the user can generate pages.  Only change is the computer she was using.  Is there an install component that may affect page generation?

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SELECTED ANSWER
replied on November 16, 2017

Yes, make sure the Snapshot component has been installed on the first machine. That's used to generate pages from non-PDF electronic documents. It's part of the main Windows Client installation package. 

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replied on November 16, 2017

Hats off, that is the issue!  Thanks!

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replied on November 27, 2017

John-Paul, was your client using the desktop client or the web client?

Justin, can you elaborate on the use of Snapshot on the local machine in the generate pages process, specifically as it relates to web client use?  We only have a handful of desktop client users and most of our team members use the web client.  I'm still trying to make sure I have my configuration set so that when they save documents (Word and Excel) to the repository that they generate text and pages for them.  I'm seeing several that do not have this and realized that I needed to set the Process feature right, but am still not seeing pages. 

 

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replied on November 27, 2017

Hi Michelle, we are on the desktop client.  Good luck!

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replied on November 28, 2017

The Snapshot functionality is not currently available in the web client. You can generate pages for PDFs but not for other electronic file types. 

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replied on November 28, 2017 • Show version history

Justin,  I had a feeling that was the case.  I have a different use case and will open another Answers thread.  If you could take a look at that, I am hopeful that maybe there is a way to accomplish what I'm looking for.  Thank you.

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