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Email receipts and automating after received

Workflow
Updated November 16, 2017
posted on November 15, 2017

I have implemented a design that uses the email receipt option when sending an email in Workflow.

The receipt is received in the mailbox but I wanted to see if there was a way to bring that information from the email back into the workflow to be able to check the receipt was received and move forward in the process.

Is there a way to bring specific emails and their subject matter from an Office 365 inbox back into a running Workflow?

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replied on November 15, 2017

What information do you need that isn't included in the tokens used to the generate the email in the first place?  You said the workflow is still running, all that info should be readily available.

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View 1 previous reply
replied on November 15, 2017

I don't see anywhere that I can have the workflow wait for an acknowledgement back from the email receipt to then move forward.

The Advanced Email Settings simply give me the options of Requesting delivery receipt.  I can't see any pre-designed option to pull back the information from the receipt that comes to the email.

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replied on November 15, 2017

Do I understand you correctly?  You want to wait until the automated email receives a reply before continuing your workflow? 

That's way beyond me (if possible).

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replied on November 15, 2017

Correct.  It would need to wait until the email received the receive receipt.  Then grab that info from the email account.  

I imagine some custom scripts may have to be created to connect to office 365 and pull data from the specific inbox.

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replied on November 16, 2017

Hi Chase,

The Archive service of Email Manager will be able to do exactly what you're looking for. Your VAR should be able to give you more info or if not drop me an email.

rgray@capital-solutions.co.uk

https://www.laserfiche.com/marketplace/email-manager-by-efusion/

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