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Question

Question

Unable to disconnect user from admin console

Laserfiche Administration
Updated November 15, 2017
asked on November 15, 2017

When in the Admin Console viewing sessions, i am unable to disconnect user from their session. 

 

It pops up with this error

 

Anyone else had this issue?

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Replies

replied on November 15, 2017

If this is happening when you try to disconnect a valid session (i.e. it has been around a while and isn't being terminated right before you try to terminate it) then this sounds like a bug. Please open a support case so we can troubleshoot it.

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replied on November 15, 2017

In this situation, i refreshed the list and the session was able to terminate without any further issues. If the issue continues, i will open a support case.

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