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Question

Question

Unable to Print PDFs from Web Access

asked on November 14 Show version history

Hi all,

I wonder if there's a configuration that I've missed or if there's been a change with a recent LF version. I'm not able to print PDFs unless I generate pages for them first. See image below:

Laserfiche web client
10.2 (10.2.1.362)
Laserfiche Repository Access
10.2.1.488

 

 

I've tried a view settings...

 

 

I'm sure it's something simple that I'm missing. I've tested in IE, Firefox and Chrome.

 

-Ben

 

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Answer

SELECTED ANSWER
replied on November 14

Hi Ben, 

 

This is a known limitation in Laserfiche Web Client 10.2. We've added back the ability to print the original PDF in Web Client 10.3. In 10.3, printing a pageless PDF will fall back to using the original PDF. In the case of PDFs with pages, you'll promoted to choose whether you'd like to print generated pages or print the original PDF. 

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Replies

replied on November 14

Is the PDF itself locked for printing?  Can you pull it the document if it is not in Laserfiche?  Can you print from Client but not Web Access?  Is it a PDF Portfolio?  We recently ran across issues when people were importing PDF Portfolios and they would not display anything past the first page in Web Access.

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replied on November 14

Hi Jennifer,

I double checked and I can confirm that once exported, the file can be printed from the PDF plugin for my browser and from Acrobat DC Pro and from Acrobat DC Reader.

It is not a portfolio either.

-Ben

 

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replied on November 14

Thanks Ryan.

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