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Question

Question

Can't purge or restore some entries from the recycle bin [Entry not found. [9001]

Laserfiche Version 10
Updated November 16, 2017
asked on November 14, 2017

I'm trying to set a constraint on a field in Laserfiche 10 Administration Console but when I try to apply it, I get a message "One or more entries in the recycle bin have field values that do not satisfy the constraint on the field. [9250]

I have purged or temporarily restored all the documents from the recycle bin that have that field, except for a dozen or so which I can't do anything with and I'm still unable to apply the constraint.

When I try to restore the documents I get this error:

When I try to purge it I get this error:

Any suggestions as to how I can resolve this issue?

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Answer

SELECTED ANSWER
replied on November 16, 2017 • Show version history

They are all documents and I don't think any of them have had pages deleted. I am using and account with admin rights, via Client v10.1.

However, I've just tried the search again this morning and the entries that I couldn't delete or restore are no longer being returned and I have been able to apply the constraint on the field. I did re-run the search several times when they were appearing but it seems that the system has now somehow refreshed - maybe they were orphaned records that have been deleted as the system has re-indexed? Thanks for your response anyway, but hopefully this issue is now resolved.

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Replies

replied on November 14, 2017

Is it a document you are trying to restore?  I have had pages deleted out first, then the document deleted and the pages can't be restored until the document is restored.

Is the account looking in the recycle bin an admin account that will see all the entries?  Are you looking at the recycle in with Web Access, Client, or Admin Console?

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SELECTED ANSWER
replied on November 16, 2017 • Show version history

They are all documents and I don't think any of them have had pages deleted. I am using and account with admin rights, via Client v10.1.

However, I've just tried the search again this morning and the entries that I couldn't delete or restore are no longer being returned and I have been able to apply the constraint on the field. I did re-run the search several times when they were appearing but it seems that the system has now somehow refreshed - maybe they were orphaned records that have been deleted as the system has re-indexed? Thanks for your response anyway, but hopefully this issue is now resolved.

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