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Question

Silent Uninstall/Installl of Laserfiche 10.1/10.2.1

asked on November 13, 2017

Hi,

 

I am running in to some issues trying to deploy a silent install of Laserfiche 10.2.1.  I am able to get it to install from command prompt (admin) with this command "\\Server-Name\FolderName\Laserfiche\Rio 10.2.1\en\WindowsClient\SetupLF.exe"  -silent -iacceptlicenseagreement -lang en -log "C:\Logs\LFInstall" INSTALLLEVEL=300.  However, when I deploy it from SCCM. according to the log it is getting stuck on the If_en.msi.

 

Here is the log it is creating:

=== Verbose logging started: 11/13/2017  11:17:04  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\ccmcache\1w\en\WindowsClient\SetupLf.exe ===
MSI (c) (F8:68) [11:17:04:564]: Resetting cached policy values
MSI (c) (F8:68) [11:17:04:564]: Machine policy value 'Debug' is 0
MSI (c) (F8:68) [11:17:04:564]: ******* RunEngine:
           ******* Product: C:\Windows\ccmcache\1w\en\WindowsClient\lf_en.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (F8:68) [11:17:04:564]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (F8:68) [11:17:04:564]: Grabbed execution mutex.
MSI (c) (F8:6C) [11:17:04:564]: Cloaking enabled.
MSI (c) (F8:6C) [11:17:04:564]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (F8:68) [11:17:04:564]: Cloaking enabled.
MSI (c) (F8:68) [11:17:04:564]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (F8:68) [11:17:04:564]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (74:88) [11:17:04:564]: Running installation inside multi-package transaction Laserfiche Windows Client 10.2 Setup
MSI (s) (74:88) [11:17:04:564]: Grabbed execution mutex.
MSI (s) (74:48) [11:17:04:564]: Resetting cached policy values
MSI (s) (74:48) [11:17:04:564]: Machine policy value 'Debug' is 0
MSI (s) (74:48) [11:17:04:564]: ******* RunEngine:
           ******* Product: C:\Windows\ccmcache\1w\en\WindowsClient\lf_en.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (s) (74:48) [11:17:04:564]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (74:48) [11:17:04:580]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (74:48) [11:17:04:580]: User policy value 'DisableMedia' is 0
MSI (s) (74:48) [11:17:04:580]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Looking for sourcelist for product {882C4502-E33F-4F8C-87A6-6064EEE4A8C7}
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Adding {882C4502-E33F-4F8C-87A6-6064EEE4A8C7}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Now checking product {882C4502-E33F-4F8C-87A6-6064EEE4A8C7}
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Media is enabled for product.
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Trying source C:\Windows\ccmcache\1r\en\WindowsClient\.
MSI (s) (74:48) [11:17:04:580]: Note: 1: 2203 2: C:\Windows\ccmcache\1r\en\WindowsClient\lf_en.msi 3: -2147287037 
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (74:48) [11:17:04:580]: Note: 1: 1706 2: -2147483647 3: lf_en.msi 
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Processing net source list.
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Trying source C:\Windows\ccmcache\1a\.
MSI (s) (74:48) [11:17:04:580]: Note: 1: 2203 2: C:\Windows\ccmcache\1a\lf_en.msi 3: -2147287037 
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Trying source C:\Windows\ccmcache\1p\en\WindowsClient\.
MSI (s) (74:48) [11:17:04:580]: Note: 1: 2203 2: C:\Windows\ccmcache\1p\en\WindowsClient\lf_en.msi 3: -2147287037 
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Trying source C:\Windows\ccmcache\1q\en\WindowsClient\.
MSI (s) (74:48) [11:17:04:580]: Note: 1: 2203 2: C:\Windows\ccmcache\1q\en\WindowsClient\lf_en.msi 3: -2147287037 
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (74:48) [11:17:04:580]: Note: 1: 1706 2: -2147483647 3: lf_en.msi 
MSI (s) (74:48) [11:17:04:580]: SOURCEMGMT: Processing media source list.
MSI (s) (74:48) [11:17:05:656]: Note: 1: 2203 2:  3: -2147287037 
MSI (s) (74:48) [11:17:05:656]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (74:48) [11:17:05:656]: Note: 1: 1706 2: -2147483647 3: lf_en.msi 
MSI (s) (74:48) [11:17:05:656]: SOURCEMGMT: Processing URL source list.
MSI (s) (74:48) [11:17:05:656]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 
MSI (s) (74:48) [11:17:05:656]: Note: 1: 1706 2: -2147483647 3: lf_en.msi 
MSI (s) (74:48) [11:17:05:656]: Note: 1: 1706 2:  3: lf_en.msi 
MSI (s) (74:48) [11:17:05:656]: SOURCEMGMT: Failed to resolve source
MSI (s) (74:48) [11:17:05:656]: MainEngineThread is returning 1612
MSI (c) (F8:68) [11:17:05:656]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (F8:68) [11:17:05:656]: MainEngineThread is returning 1612
=== Verbose logging stopped: 11/13/2017  11:17:05 ===

 

It appears that it tries the current download pushed from SCCM, but then it looks for folders from previous attempts, that I have deleted. (Because it was failing for not enough room in cache).  

 

I thought maybe this was because it is not cleaning uninstalling 10.1, so I was going to create a package to uninstall.  I tried it out in command prompt first with this command 
"\\Server-Name\FolderName\Laserfiche\Rio 10.1\en\Client\Setup.exe" -silent -iacceptlicenseagreement -lang en -log "C:\Logs\LFUninstall" REMOVE=ALL but I am getting a popup window everytime that says "The following appications should be closed before continuing the install: WMI Provider Host".  I noticed that this pops up even if I try to uninstall from the control panel.

 

I have also ran the MicrosoftProgram_Install_and_Uninstall troubleshooter between attempts, and then re install 10.1.

 

Sorry for the long question, but what is the best way to install 10.2.1 client from SCCM?

 

Thanks!

 

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Replies

replied on November 14, 2017

I may have figured this out.  I needed to clear out a few registry keys from previous attempts, so it "looks" for the current deployment, rather than the folders from previous attempts.

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