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Question

Question

The user name or password is incorrect. [LFF11-WrongUsernameOrPassword]

asked on November 3, 2017

We are experiencing a monthly recurring issue with users not being able to log into forms.

It seems to be occurring after we restart our LF SQL Server.  This month we began the process of restarting our LF Forms Server right after our LF SQL Server is restarted, but unfortunately users were still not able to log in until we restarted the LF Forms Server again and manually synchronized users.  Just wondering whether there's some way to resolve this without all the manual intervention?  Thanks.

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Replies

replied on December 8, 2017

Hi Michael,

When user could not login, did you check if the LF server is online and if user could login to LF server? User authentication was done on LF server. If Forms could not connect to SQL server, it would show a different error.

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