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Question

Question

Forms Login fails

asked on November 3, 2017

I have a named user that can login and access the repository without issue with the same user name and password, but when he goes to login to Forms he gets the error below.   I have rebooted the Forms server.   We've also verified that the url is working for other users.    He is in the Forms database as a user-I've even made him a system admin without luck.   Any ideas?

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: The user name or password is incorrect. [LFF11-WrongUsernameOrPassword]
   at Laserfiche.Forms.CommonUtils.LfFormsNamedUserSession.LfLogIn(String userName, String password,
String tenantName, Boolean tryDomainAccount)
   at Laserfiche.Forms.CommonUtils.LfFormsNamedUserSession.LogIn(String userName, String password,
String tenantName)
   at Laserfiche.Forms.CommonUtils.FormsSessionManager.CreateConnection(IEntityContext appContext,
String userName, String password, String tenantName, String sessionToKill, Int32 oauth_id)
   at Laserfiche.Forms.CommonUtils.LaserficheMembership.ValidateUser(IEntityContext appContext,
LogOnModel account, String& authenticationCode)
   at E_Forms.Controllers.AccountController.LogIn(LogOnModel model, String returnUrl)

Inner exception: Laserfiche.RepositoryAccess.AccessDeniedException
Message: The user account name or password is incorrect. [9010]
   at Laserfiche.RepositoryAccess.Session.SendLogInRequest(String idnRepName, HttpCredential
credentials)
   at Laserfiche.RepositoryAccess.Session.LoginToServer(RepositoryRegistration repository,
HttpCredential credentials)
   at Laserfiche.RepositoryAccess.Session.LogIn(String userName, String password,
RepositoryRegistration repository)
   at Laserfiche.Forms.CommonUtils.LFHelper.CreateSession(String repoUserName, String repoUserPwd,
RepositoryRegistration repoReg)
   at Laserfiche.Forms.CommonUtils.LfFormsNamedUserSession.LfLogIn(String userName, String password,
String tenantName, Boolean tryDomainAccount)

 

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Answer

SELECTED ANSWER
replied on November 16, 2017

I wanted to update this question.   I put in a support call to my vendor and they figured it out.   My version of Forms has a default repository setup to authenticate to.   The user and group involved were new and I had only put them in their repository and not in the default repository.   That is why they could log into the their repository but not into Forms - as they did not have rights to the default repository.   As soon as I added the user and group to the default repository, the user could get into Forms.   

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