Question

Cancelled activity after deadline

Workflow

Updated November 2, 2017

asked on November 2, 2017

I have a workflow that processes documents. If the document sits is a particular folder for 14 days, an email is sent to the user. The process should continue to the next activity, but for some reason it is cancelling the next activity instead.

When the deadline branch is not required, the file moves perfectly.

If an email is sent, the "Wait for Permit Status to Change" is cancelled. This is not a random event. It seems to be happening every time the deadline branch is used.

I did try using the Wait activity in the individual branches, but the same thing kept happening.

Any thought on why this would be happening? Does the wait Activity time out at some point?

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Replies

replied on November 2, 2017

Hi Mary Lou,

Can you post screenshots of the properties for the "Email" and "Wait for Permit Status to Change" activities?

~Rob

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replied on November 2, 2017

I deleted the email for privacy purposes in this screenshot.

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replied on November 2, 2017

Thanks for posting those screenshots. My first thought is, are conditions not being met, or do they conflict with anything happening earlier in the workflow? Is there anything about the "Make a parent folder for the document" activity that could be impacting the flow?

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replied on November 2, 2017

You probably want to contact your reseller and open a case with Tech Support. Your deadline looks misconfigured (there's no wait condition on the primary branch), so it should've never gone into the deadline branch. But since we don't get the full picture of the workflow, it's hard to tell what's going on.

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Cancelled activity after deadline

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