Question

Workflow doesn't support some special characters in Record Series Name

Records Management Workflow

Updated December 2, 2020

asked on November 1, 2017

When trying to autofile into a Laserfiche Records Folder in version 9.2.1.673, workflow failed if the Record Series name had a "-" character.

The error in the designer was: Record series may contain either other record series or record folder, but not both. [9342]

The resolution was to remove the dash or replace it with an underscore.

This is confusing because the documentation says only to avoid \, and the client allows the dash in the name with no error.

Help file:

Name: The name of the record series. This is a required field.

When configuring this option, the Name field can have a maximum length of 255 characters and cannot contain the backslash (\) character

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replied on November 6, 2017

There's not enough information to troubleshoot, but the message is not about the name. It says there already is a record series in the root of the record series you're trying to put the record folder in. And you can't mix record series and record folders as direct children of a record series.

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replied on November 6, 2017

Right, that's the error message because Workflow stopped the path at the Record Series that had the "-" in the name and tried to file the document there, instead of using the full path.

The Move Entry path was something equivalent to: LF9Demo\Records\Administrative\City Awards and Recognitions - Applications and submitted records\%(Date#"yyyy"#) where Date was the only token.

The entities in the Move Entry activity's path were: Record Series\Record Series (with hyphen in the name)\Record Folder.

I can reproduce this in my demo environment as well. As soon as I remove the "-" from the Record Series name, it moves the entry with no error.

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View 3 previous replies

replied on November 15, 2017

I can't reproduce it. Could you open a case with Tech Support, please, and attach a briefcase with the folder structure?

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replied on March 30, 2018

@████████, was this ever resolved?

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replied on March 30, 2018

I'm not seeing any support cases for it.

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replied on December 2, 2020

I just ran into this same issue and I wanted to share my solution..... I was actually missing a record series name in the move destination... I was missing *Sales Organizaiton Files in my move destination but had it as a series in my folder structure... See fixed scenario below.

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Workflow doesn't support some special characters in Record Series Name

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