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Question

Incode missing "blue cabinet" icon on toolbar

Integrations SDK

Updated October 26, 2017

asked on October 25, 2017

Hello everyone,

I want to give a heads up warning on this post for I have never used Incode before.

I have a customer who has Incode integrated with Laserfiche on all machines and is working fine but now they have a new machine they are trying to apply it to.

The issue is that the application client is missing what they call a "blue cabinet" icon on their toolbar.

I am not sure if this is a configuration issue for Incode or Laserfiche. The customer stated that they have already contacted Incode Support about this issue and claimed that Laserfiche is the reason for icon not showing.

They have version 9.00.0120 for Incode and they have installed Laserfiche SDK Runtime 9.2 x64.

Any clue on what can fix this issue?

Thanks!

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Replies

replied on October 26, 2017

The Incode integration with Laserfiche is provided by Tyler. I recommend reaching out to your client's Incode representative to get the integration installed on the new machine. You may also want to consider looking at Laserfiche Connector to see if it meets their requirements and transition them to Lf Connector.

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replied on October 26, 2017

Are there any documentation on Laserfiche Connector integrating with Incode?

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Asked October 25, 2017
Updated October 26, 2017
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