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Question

User rights change

Updated October 19, 2017
asked on October 19, 2017

How long does it normally take a user's rights to change?

A user was just put in a new group. He was originally just read-only, but now he has been granted more rights, specifically scanning.

Everything has changed from the backend, but the client hasn't changed...it's still read-only and he was added to the new group about an hour ago. What's the deal? 

 

I have logged off and on several times now. 

 

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SELECTED ANSWER
replied on October 19, 2017

Have you verified that the user has been allocated a full license?  If they are still taking a read-only license it won't matter what kind of rights they have in the repository.

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replied on October 19, 2017

Hi Brad,

Have you ensured that the user's/group's access rights are setup correctly on the relevant folders? That is, even if a trustee has the Scan right granted in the Admin Console, they will not be able to exercise it if they are not granted the Add -> Create Documents access right on the folder. Additionally, and depending on scope, if a user has an explicit "Deny" somewhere higher up in the folder structure (or even on the same folder), this will take precedence over any implicit or explicit "Allow".

~Rob

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replied on October 19, 2017

This has been resolved. 

It was a mixture of things.

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