Just your response so far. It appears to be saving to the repository, so wouldn't it be trying to connect to the Laserfiche Service? The wording "Web Client" is out of place here.

My customer is pretty sure it is being blocked by something local, since it will be down all day and every time she re-boots the computer, it always is able to connect. As if a program is blocking it, but is slow to start. I need to have some idea of what is being blocked though, no idea what this app does other than "saves to Laserfiche".

Hi Chad,

Could you please enable logging for office integration and get the details error so that we can check it?

Where are the logging options?

Hi Chad,

Please follow the steps to enable logging options of Office integration.

https://www.laserfiche.com/support/webhelp/Laserfiche/9.2/en-US/UserGuide/Laserfiche_Client.htm#cshid=OfficeIntegration/Tracing.htm

We captured it in the trace logs, but it doesn't seem to give any information on what it is trying to connect to. What is a web client?

11/20/2017 15:13:45 8034 [367] ERROR LFOP - A connection to Laserfiche web client cannot be made. Refresh Laserfiche web client and try again.
System.Exception: A connection to Laserfiche web client cannot be made. Refresh Laserfiche web client and try again. ---> Laserfiche.OfficePlugin.Connector.LFSOWrapper.LFException: Invalid Connection
   at Laserfiche.OfficePlugin.Connector.WebAccess.WebAccessService.ExecuteWebServiceOperation(String method, Boolean requiredOperation, Object[] args)
   at Laserfiche.OfficePlugin.Connector.WebAccess.WebAccessService.Authenticate(String sharingKey)
   at Laserfiche.OfficePlugin.Connector.WebAccess.WAConnector..ctor(RepositoryAdapter ra, Boolean autoAuth)
   at Laserfiche.OfficePlugin.Connector.App.CreateConnector(RepositoryAdapter repo)
   at Laserfiche.OfficePlugin.Operation.ComponentModel.Outlook.OutlookOpenedFolderProfile.CreateConnector()
   --- End of inner exception stack trace ---
   at Laserfiche.OfficePlugin.Operation.ComponentModel.Outlook.OutlookOpenedFolderProfile.CreateConnector()
   at Laserfiche.OfficePlugin.Operation.ComponentModel.Outlook.OutlookOperationBase.SaveAttachmentThreadProc(Object obj)
11/20/2017 15:13:50 9512 [367] DEBUG LFOP - End point of saving attchment thread process.
11/20/2017 15:26:11 8962 [1] DEBUG LFOP - Prepare to save reading attachments.
11/20/2017 15:26:11 9118 [465] DEBUG LFOP - Start point of saving attachment thread process.
11/20/2017 15:26:12 9102 [465] DEBUG LFOP - save attachment to opened folder
11/20/2017 15:26:12 9258 [465] DEBUG LFOP - create connection from profile
11/20/2017 15:26:13 3314 [465] DEBUG LFOP - done
11/20/2017 15:26:13 3314 [465] ERROR LFOP - A connection to Laserfiche web client cannot be made. Refresh Laserfiche web client and try again.
System.Exception: A connection to Laserfiche web client cannot be made. Refresh Laserfiche web client and try again. ---> Laserfiche.OfficePlugin.Connector.LFSOWrapper.LFException: Invalid Connection
   at Laserfiche.OfficePlugin.Connector.WebAccess.WebAccessService.ExecuteWebServiceOperation(String method, Boolean requiredOperation, Object[] args)
   at Laserfiche.OfficePlugin.Connector.WebAccess.WebAccessService.Authenticate(String sharingKey)
   at Laserfiche.OfficePlugin.Connector.WebAccess.WAConnector..ctor(RepositoryAdapter ra, Boolean autoAuth)
   at Laserfiche.OfficePlugin.Connector.App.CreateConnector(RepositoryAdapter repo)
   at Laserfiche.OfficePlugin.Operation.ComponentModel.Outlook.OutlookOpenedFolderProfile.CreateConnector()
   --- End of inner exception stack trace ---
   at Laserfiche.OfficePlugin.Operation.ComponentModel.Outlook.OutlookOpenedFolderProfile.CreateConnector()
   at Laserfiche.OfficePlugin.Operation.ComponentModel.Outlook.OutlookOperationBase.SaveAttachmentThreadProc(Object obj)
11/20/2017 15:26:14 5964 [465] DEBUG LFOP - End point of saving attchment thread process.
 

Hi Chad,

When you save messages/attachments to open folder of Web Client, office integration tries to create a connection to Web Client and upload the messages/attachments. To create a connection, Web Client sends a token to office integration for authentication through our browser extensions.

The log says "invalid connection", which indicates the token expired. Can you confirm that web client is still open and active?