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Question

Question

10.2 Split Document Field/Token Issue

asked on October 13, 2017 Show version history

Since updating to 10.2, when in scan mode our accounting users are noticing when manually splitting a document up that the invoice # fields information is bumping up to the previous document.  For example, the invoices are numbered 1 through 10. The user keys in 1 for invoice 1, 2 for invoice 2, etc.  When splitting, invoice 1's metadata says invoice # 2, and invoice 2's metadata says invoice # 3, etc.  If they go back and correct it, it appears to stay upon storing.  Before the upgrade this wasn't an issue.  Is this a known bug in 10.2?  I am sorry if this doesn't make sense... it is hard to explain.

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Replies

replied on October 13, 2017

Hi Vanessa!

So far this doesn't sound like a known bug. What kind of field is invoice # (e.g. dynamic? text?)? And are there other fields on the template that don't get bumped?

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replied on October 17, 2017

The invoice # field is not dynamic, but is a multi-value field. The other fields appear to be bumping too.  I have contacted my vendor and he is researching the issue further.

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