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Question

Version 10 Laserfiche

Updated October 12, 2017

asked on October 11, 2017

I have a customer who logs into Laserfiche Client with the "Use Windows Authentication" but when she gets in, it shows up as our service account.

I have ran a repair, checked all sessions within the Admin Console, made sure in AD that she is not tied to that account in any way possible.

Has anyone face this issue before? Any ideas?

Best,

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Answer

SELECTED ANSWER

replied on October 11, 2017

The issue could be caused by having a stored username and password on that PC to the server in question.

Open the run command in Windows and run the following: rundll32.exe keymgr.dll, KRShowKeyMgr
In the "Stored User Names and Passwords" dialog, check for the item that represents the Laserfiche Server
If it exists, either remove the entry or edit it and specify the valid user name and password

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replied on October 12, 2017 • Show version history

Thanks Alex!

I removed the username and password that was stored and when I logged into LF Client it is now working as the current account.

What exactly was causing this to happen?

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