Hello,

I am new to Laserfiche so forgive me if this is a question that is already answered.

I have an new user using Laserfiche 9.1 and they are to scan documents using a fujitsu 6140Z scanner then they pull it into Quikfields to process it further. The problem is when the new user starts the scanning process he does not have a "done" button he has a "send to laserfiche button" and the OCR button is grey out and he needs the OCR feature. Every other user that logs into his machine gets these buttons but not him. I have verified that his scanner is set up in laserfiche with the same drivers, scan source, and settings as the other users have but I am missing something somewhere.

Anybody have any ideas or suggestions as to where else I may look to fix the issue?

Thank you,