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Question

Question

My group watermark stopped working!!!

asked on October 4, 2017

I have had a group watermark setup and it always worked which displayed the user who is printing something and the date and time, but it doesn't work anymore. I attached a picture of the settings in the group watermark.

 

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Replies

replied on October 4, 2017

Please confirm that you have watermark text configured under your Laserfiche repository or Windows group(s). The options you've shown control how the watermark text will be placed on the pages and whether it will include a header and/or footer, but for this to work, there needs to be watermark text actually configured for the relevant group(s).

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replied on October 4, 2017

I have a watermark text of just COPY under the groups and always been there, but doesn't work anymore either when printing or exporting.

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replied on October 4, 2017

What version of Laserfiche is being used? Are you printing or exporting from the Laserfiche Client? Is the user that you're logged into the repository as a member of the group that has watermark text?

If everything appears to be configured correctly, but you're still not seeing watermarks on printed or exported documents, then please open a support case with your Laserfiche reseller. We would also want to know the contents of the dboptions and watermarks tables in your repository database at least. However, if you can provide a backup of the database, that'd be helpful.

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replied on October 4, 2017

I am using version 10.1.0.151. Everyone is not getting watermarks anymore and all the group settings before are the same so nothing was changed.

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replied on October 4, 2017 Show version history

I attached an excel of my dboptions table

DBOptions.xlsx (8.82 KB)
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replied on October 4, 2017

Can you also provide the watermarks table?

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