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Question

Getting Started with Laserfiche 10 course not available

Laserfiche Version 10
Updated October 4, 2017
asked on October 3, 2017

When I select to purchase the Getting Started with Laserfiche 10  course I getting a message which seems to indicate I have already enrolled in that course, but that course does not show up in my list of current courses.  What can I do to enroll in this course?

 

 

Enrolled courses:

 

Completed courses:

 

You will notice that Getting Started with Laserfiche 10 is no where in this list of enrolled or completed courses.

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Replies

replied on October 3, 2017

Hi Gene,

You've completed "Getting Started with Laserfiche", which is equivalent to "Getting Started with Laserfiche 10". They just have different names on your CPP account and on the course enrollment page.

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replied on October 3, 2017

When you say equivalent, do you mean they are the same video they just renamed the title?  Or is it a new version of a video with the same content?

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replied on October 3, 2017

The former; they are the same, exact course with different titles in http://elearning.laserfiche.com/ (Getting Started with Laserfiche) and https://www.laserfiche.com/cpps (Getting Started with Laserfiche 10).

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replied on October 4, 2017 • Show version history

Given that those trainings are the same I have a follow-up question.  When I go to my "Getting Started with Laserfiche" training there are 3 "GO" buttons that are disabled.  When I hover over them a tooltip appears that says "Lesson No Longer Exists".  What can I do to watch these sections again?

 

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replied on October 4, 2017

Hi Gene,

Please contact cpp@laserfiche.com in regards to this issue and the CPP team will take a look into it.

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