This error seems to be spreading to more forms even though Windows shows the service is running:

[501]: Could not connect to the Laserfiche Routing Service. The service is not running. [LFF501-RoutingEngineDown]

Details:

URL:

Error: RoutingEngineDown

Date: 9/27/2017 12:59:29 PM (Central Standard Time)

HTTP Status Code: 500

Business Process ID: 0

Business Process Name:

Stack Trace:

Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException

Message: Could not connect to the Laserfiche Routing Service. The service is not running. [LFF501-RoutingEngineDown]

   at FormsModel.SharedContracts.AutoTriggerServiceProxy.GetProxy()

   at FormsModel.SharedContracts.AutoTriggerServiceProxy.RemoveTriggerByInstanceId(List`1 instanceIds)

   at Laserfiche.Forms.Routing.RoutingMainProcessInstance.CancelProcessInstance(BPInstanceCancelMode cancelMode, Int32 retryCount, IRoutingContext routingContext)

   at Laserfiche.Forms.Routing.RoutingDispatcher.ExecuteSteps()

   at Laserfiche.Forms.Routing.RoutingEngineService.RunRouting(RoutingRequestParameters requestParam)

   at Laserfiche.Forms.Routing.RoutingEngineService.<>c__DisplayClass8_0.<StartRouting_Async>b__0()

Inner exception: System.TypeInitializationException

Message: The type initializer for 'FormsModel.SharedContracts.ServiceProxyBase`1' threw an exception.

   at FormsModel.SharedContracts.ServiceProxyBase`1.GetProxy(Int32 hours, Int32 minutes, Int32 seconds)

   at FormsModel.SharedContracts.AutoTriggerServiceProxy.GetProxy()

Inner exception: System.Configuration.ConfigurationErrorsException

Message: The value of the property 'address' cannot be parsed. The error is: Invalid URI: The hostname could not be parsed. (C:\Program Files\Laserfiche\Laserfiche Forms\Forms\bin\RoutingEngineServiceHost.exe.Config line 130)

   at System.Configuration.BaseConfigurationRecord.EvaluateOne(String[] keys, SectionInput input, Boolean isTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult)

   at System.Configuration.BaseConfigurationRecord.Evaluate(FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult, Boolean getLkg, Boolean getRuntimeObject, Object& result, Object& resultRuntimeObject)

   at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)

   at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)

   at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)

   at System.Configuration.BaseConfigurationRecord.GetSection(String configKey)

   at System.Configuration.ConfigurationManager.GetSection(String sectionName)

  at System.ServiceModel.Activation.AspNetEnvironment.UnsafeGetSectionFromConfigurationManager(String sectionPath)

   at System.ServiceModel.Configuration.ConfigurationHelpers.UnsafeGetAssociatedSection(ContextInformation evalContext, String sectionPath)

  at System.ServiceModel.Description.ConfigLoader.LookupChannel(ContextInformation configurationContext, String configurationName, ContractDescription contract, EndpointAddress address, Boolean wildcard, Boolean useChannelElementKind, ServiceEndpoint& serviceEndpoint)

   at System.ServiceModel.ChannelFactory.InitializeEndpoint(String configurationName, EndpointAddress address)

   at System.ServiceModel.ChannelFactory`1..ctor(String endpointConfigurationName, EndpointAddress remoteAddress)

   at FormsModel.SharedContracts.ServiceProxyBase`1..cctor()

This is very concerning because we have to a process beginning next week that involves a form being completed by all of our client's employees.

Once it gets to Laserfiche, a SQL table is updated and reminders are sent periodically to complete the form. These can't get stuck in a suspended state in forms.

Please help!