Question

Public anonymous user, saving draft issue.

Forms

Updated November 6, 2020

asked on September 26, 2017 • Show version history

I have a form that is being submitted by public anonymous users. This is a very long form, and takes users quite some time to complete. I'm having an issue with users saving the draft, but for whatever reason are not receiving an email notice and not being allowed to log back in. This is probably due to user error, but I have no way of knowing, without the ability access their saved form.

If they incorrectly entered their email address, there is no option for me to recover it for them.

Is there any way I can, be notified with their email address when a draft is saved, and find/alter their user name/password to enable them to retrieve their draft?

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Answer

SELECTED ANSWER

replied on September 26, 2017

Hi Zane,

There is no way to alert administrator when a user saves draft: it is of privacy concerns as users might not want other people to see their drafts.

If you are database admin, you could find the email used for saving draft and change it in database. Password could not be changed because it is encrypted, but user could get a new one through email password recovery.

The db table that holds draft email is [cf_form_submissions]. The URL for resume draft is FORMS/form/resumerecovery/[form id]/[submission id]

Please remember to backup database before you try to update it.

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Replies

replied on December 11, 2017

I too, am having an issue with users receiving their draft emails. This is not due to incorrect email addresses. I was wondering if you determined the reason users were not receiving the emails?

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replied on November 6, 2020

@████████! Hey I know this was a while ago but did you ever figure out why anonymous public users weren't receiving their save draft emails? I'm testing it out on a process and cannot get it to send to an email outside the county domain.

Hope all is well with you!

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replied on November 6, 2020

Hi, Cant' speak for Karen, but my original issue was not that no users were receiving emails. If you are not able to send any emails from Forms, that sounds more like a Forms configuration and/or Email service issue.

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replied on November 6, 2020

Thanks Zane!

Our emails to "the outside" were successfully being sent from our DMZ instance of Forms earlier this year so I didn't think to test that. I threw a dummy form together to send an outside email and sure enough, it's apparently having issues now. We are looking into it from SMTP/firewall angle now. Thanks for pointing me in that direction!

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Public anonymous user, saving draft issue.

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