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Question

Entry Not Found - 9001 Error - Attempting to open or view metadata on entry in search results

asked on September 20, 2017

A search conducted in the desktop Client has returned multiple entries.  Several of the entries display a value of "\" in the Path column, but these particular entries would not be expected to be in the root folder.  Navigating via the folder browser confirms that they do not display in the root folder.  Attempting to open or view metadata on these entries results in a 9001 error.  Entry types exhibiting this behavior include documents, folders, folder shortcuts, and document shortcuts.

This behavior has been confirmed on both 9.1.1.584 and 8.2.1.750 clients, and the RIO server is 9.1.1.584.

Error code details when attempting to open an entry:

Error Code: 9001
Error Message: Entry not found. [9001]

------------ Technical Details: ------------

LFSO:
    Call Stack: (Exception)
        CLFDatabase::GetSingleEntryListingByID
    Additional Details:
        HRESULT: 0xc0042329 (CLFSingleEntryListing::setParams, LFSingleEntryListing.cpp:120)
         (LFSO/9.1.1.570)
LF.exe (9.1.1.584):
    Call History:
        CLfFrameWnd::SetStatusBarText
        GetOptionString ([Settings]LastServerUser)
        GetOptionString ([Settings]LastServerCompany)
        GetOptionString ([Settings]LoginReadOnly)
         CAttachedRepository::GetProfileValue
        GetOptionString ([Settings]ShowLoginOptions)
         CAttachedRepository::GetProfileValue
        IsRepositoryLoggedIn

Error code details when attempting to view metadata:

Error Code: 9001
Error Message: Failed to initialize metadata display
Entry not found. [9001]

------------ Technical Details: ------------

lf.exe (8.2.1.750):
    Call Stack:
        CFolderListCtrl::ViewMetadata
        CMetadataDialog::DoModal
        CMetadataDialog::OnInitDialog
        CMetadataWrapper::InitializeControl
    Additional Details:
        Exception: 0xc0042329 [9001] (Entry not found.) (CMetadataWrapper::InitializeControl at MetadataWrapper.cpp:158)
LFSO:
    Call Stack:
        CLFFieldData::get_Template
        ILFObjectImpl::Read
        CLFFieldData::GetPropertiesFromServer
        LFSession::SendRequest (PROPFIND /+LF/entry/27277779)
        LFSession::ProcessResponse
    Additional Details:
        HRESULT: 0xc0042329 (LFSession::ProcessResponse, LFSession.cpp:3634)
         (LFSO/8.2.1.760)

It's possible that these entries were (or should have been) deleted.  How can we open the entries and/or view the metadata associated with them?  Assuming they have been deleted, how can we prevent their ghosts from showing up in search results?

Thanks!

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Replies

replied on September 20, 2017

This could be caused by security tags, if an entry is below a folder that is hidden by a security tag. If you don't use security tags, please open a support case so we can troubleshoot further.

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replied on September 20, 2017

There shouldn't have been security tags on these entries (or their parent folders), so I'll go ahead and open a support case.  Thank you.

0 0
replied on April 23, 2018

Hello, what was the result of the support case?  We're running into the same issue.  Thanks!

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